I can't log in. What's happening?
Is your account still active? HealthEsite.com accounts are only active for 100 minutes of running time for the video, for 30 days from the date the account is first accessed, or for one year from the purchase of the license. Contact your company's system administrator to find out if your license has expired.
What are the minimum system requirements to access the HealthEsite.com website streaming video?
You need a Mac or PC and an Internet connection to view HealthEsite.com videos.
I can't hear the audio but I can see everything on screen. What's wrong?
Is your volume turned off? This happens more often than you'd think. Make sure the volume is turned up loud enough and that any speakers are turned on.
The video doesn't play. What's going on?
You may need to update the Macromedia Flash Player software that the website uses to deliver the video. Go to www.macromedia.com to download the latest version of Flash Player.
Or, you may be behind a firewall - a security feature that is blocking the video. Check with your company's system administrator.
Why does the video look choppy and/or delay starting?
Your Internet connection may not be fast enough for the version of the video you are viewing. If you are viewing the "High" version, try clicking on "Medium." If you are viewing the "Medium" version, try clicking on "Low."
If you would like to submit a question or comment about HealthEsite.com, please e-mail feedback@healthesite.com.